Frequently Asked Questions

Find answers to the most common questions below.

How do I install Messenger on my website?

The Messenger can be installed by adding a small snippet of JavaScript to your website’s HTML. You can find the installation guide for Messenger in your Intercom account or follow this guide.

How can I integrate Intercom with my CRM?

Intercom integrates seamlessly with popular CRMs such as Salesforce, HubSpot, and Pipedrive. You can follow the step-by-step CRM integration guide in the Intercom help center here.

How do I set up automated messages?

You can set up automated messages using the Campaigns feature in Intercom. It allows you to send targeted messages to users based on their behavior. Learn more about setting up automated messages in our help guide here.

Can I use Intercom for email marketing?

Yes, Intercom allows you to send marketing emails to your customers, manage campaigns, and track their performance. For more details, check out our email marketing setup guide here.

How do I manage user data and privacy with Intercom?

Intercom takes data privacy seriously and is compliant with major data protection regulations like GDPR. You can manage user data and privacy settings directly within your Intercom dashboard. Read more about managing privacy in our help center here.